Booking conditions

TERMS ANDA CONDITIONS
This web site is property of Casa do Lello.The access and use of this website is subject to acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not visit this website.

GENERAL CONDITIONS
The quotes presented are indicative values for one room or the house in full mode, per night ,in Euros and are subject to availability and confirmation by our property. Prices may vary without notice. Some periods may be blocked and applied restrictions on the arrival date, price and duration of stay. Please note that your reservation has been finally confirmed with our confirmation.

You must pay 50% of the total amount charged on the day of booking by bank transfer or by delivery and validation of your voucher number or vouchers agency.

CHECK IN & CHECK OUT
We are a rural house with a reception open to the public, according to its occupation. Check-in is allowed from 15:00 and the Check-out until 12h00. If you need to arrive earlier or leave later, inform the reservations in advance. If possible we will attend your request!

To ensure that we your room will be ready when you arrive and to welcome you with all the attention you deserve, we recommend that your reservation is made at least one day prior to your arrival

CHILD POLICY AND EXTRAS BEDS
All children are welcome.

Children under 4 years old stays free of charges when using the same bed of this parents, or a travel bad provided by them, or an extra bed if available. (no extra cost)

Children between 4 and 11 years old can stay in a adjacente room, with an additional cost of 25€ per room or an extra bed with an additional amount of € 15 per child.

Children as young as 12 years are considered adults

Notes: Our suite can accommodate a couple and 2 children / extra beds


CANCELLATION OR NO SHOW
If your reservation is made by an agency, vouchers, e-vouchers or other online platforms, the cancellation policies apply in accordance with the conditions set by them.

For direct reservations (by phone, email or our website) or omission condition, we reserve the right to charge:

  • In case of No-show or cancellation less than 5 days prior to arrival: charge 100% of the total stayCancellation up to 10 days before your arrival: charge 50% of the total stay with possibility of rescheduling.
  • Remaining cancellations: charge 50% of total stay without possibility of rescheduling The customer is allowed to change the dates of stay. 
  • for this, the client must announce his intention within 10 days of his arrival date. This change must be authorized by the reservations department. In these cases, the reservation price can be updated according to the rate of the new date of stay.

We do not issue refunds.


PAYMENT

  • Prepayment must be made by bank transfer (we will send you our bank data).
  • The remaining balance must be paid by check or cash.
  • Please be advised that there are no banks, boxes or ATM terminals nearby.

PETS

Pets are allowed on request and permission. The authorization is subject to conditions in our house, size or animal and guest´s consent. The stay of animals in our house, implies no additional costs to our guests.

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Info

  • Check-in: from 14:00 hours.
    Check-out: until 12:00 hours.
  • Restaurant, Bar, Breakfast in the room.
  • Free! WiFi is available in all areas and is free of charge.
  • Free private parking is possible on site (reservation is not needed).
  • Overlooking the River, within a 5-minute walk to Opera House, Park, Shopping Centre...